Frequently Asked Questions

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On FAQ page we tried to offer our answers to the most common frequently asked questions you have been asking so far. No matter you plan to rent an apartment in Belgrade for the first time, or you are a regular guest in this town, we tried to provide you with as much information as possible.

In case you do not find the answers to all your FAQ (frequently asked questions), please feel free to contact us. We will be happy to answer all your questions and help you with any doubts you may have.

Thank you for helping us become a better version of us!

How can I contact Basco agency?

Fell free to contact us through our email: [email protected] or simply by filling in the contact form on our website. Alternatively, you are welcome to contact us through Viber or Whatsapp on the following numbers: +381646476991 and +381646476992. Our office is located in Belgrade downtown, just steps away from the Republic square and Knez Mihailova street. You are welcome!

Booking details

Can I make changes to my booking?

If you decide to make any changes to your booking, we kindly advise you to do it before check-in. You are always welcome to contact us and tell us what exactly you would like to change about your reservation. Is it the dates, the number of guests, the type of the apartment or something else? Depending on availability as well as on the Rental Terms and Conditions applied to your reservation, we will do our best to help you get the best of your booking.

Is final cleaning included in the price?

For all the apartments the final cleaning is included in the price. There are also 1 or more regular cleanings included in the price. This is applicable to reservations of 9 days or longer. This service also includes fresh bed linen and towels.

If you are staying in the apartment for two weeks for example, feel free to ask us to arrange the regular cleaning twice. We arrange the day and the time for the cleaning with you.

In case you prefer to have the cleaning more often, please, feel free to contact us. In addition, we offer extra bed linens and towels.  Therefore, please let us know in case you would like to have these as well. We will inform you about the price according to your requests.

Are there bed linen and towels provided in the apartment?

There are always as many bed linen and towels as the number of persons confirmed through the booking. Apart from these, there are extra blankets to warm you up during the cold days. In case you need more bed linen or towels than initially arranged, please let us know before your arrival so that we could prepare everything accordingly.

Can I get cots or/nigh chair for my child(ren)?

It depends on several things- the property you have booked and the size of the apartment. Please, feel free to contact our Reservation team and we will do our best to meet you needs.

Is WiFi internet included in the price?

You are welcome to use unlimited Wi-Fi internet in all our apartments whether for pleasure or work, free of charge.

Can I book a parking or a garage for my car?

You are welcome to check our apartments with parking and apartments with a garage. In any case, there are plenty of public garages and car parks in Belgrade at very affordable prices.

Are the apartments pet friendly?

Some of the apartments are pet friendly on request and surcharge might be applicable. If you are not staying in a pet friendly apartment, pets are strictly forbidden. We kindly ask you to inform us whether you would like to rent a pet friendly apartment in Belgrade. It would be for the best to mention that you will be bringing your pet with you when making an Inquiry. That way we will be able to offer you all available pet friendly apartments to choose from.

Is it allowed to organize parties, events or celebrations in apartments?

Our apartments are for accommodation only, so no parties, social events or celebrations are allowed in the apartments or in residential building where the apartments are situated.

Only the number of guests you confirm through the reservation can stay and sleep in the apartments. We kindly ask you to let us know when making an Inquiry in case you plan to organize such an event so that we could recommend suitable space for it.

Payment details

How can I pay?

You can make a payment by using one of the following available payment methods:

  • In cash
  • Wire transfer
  • PayPal
  • Credit card

Please, feel to contact us for more information. Some of payment methods might not be available at the time of your booking or specific terms & conditions may apply.

How can I get an Invoice?

We provide an Invoice to all our clients. In case your company is paying for your accommodation, we are happy to send you the Invoice with all the necessary details. Please, contact us to make all the necessary arrangements.


Do I need to pay a fee if I cancel my booking?

It depends on the cancellation policy which is valid at the time of your booking. In case there is no specified cancellation policy in your booking confirmation, please refer to our Rental Terms & Conditions. To be sure, please feel free to contact our Reservation team.

How can I cancel my reservation?

If you wish to cancel your reservation, we kindly suggest you to do it at your earliest convenience to avoid any cancellation fees, if possible. There are more ways to get in touch with us. Please, feel free to contact us for any further arrangements.

Arrival & Departure details

I will be arriving earlier than official check-in time. Can I still check-in?

We are trying to be flexible and keep everything as easy as possible for all our guests. However, we are not always possible to arrange this. Please, contact our Reservation team to avoid any unnecessary inconvenience.

Is it possible to arrange late check-out?

Of course it is, however it depends on availability at the time of your request. Please, contact us if you would like to stay in the apartment a little bit longer and we will inform you whether it is possible and at what price.

Is there a luggage storage I can use?

There is a wide number of luggage storages around Belgrade where you can drop off your bags. Take a look at our guide! Meanwhile, you can stay relaxed and enjoy Belgrade a little bit longer.

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